Job Description

Admission Pager Role

Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Our admission pager role is responsible for ensuring tracking of all patients transitioning through the department of medicine. They work alongside physicians and advanced practitioners to help document our daily census. They will receive messages from different areas of the hospital such as the ED, ICU, SD and other services and add them to our daily sign out to confirm all patients are accounted for. An advanced practitioner will be assigned as your backup daily to assist in direct admissions from outside hospitals and help you with any process questions that may arise.

• Monitor and track all patients transitioning through the Department of Medicine.
• Collaborate with physicians and advanced practice providers to maintain an accurate daily census.
• Receive and process communications regarding patient transfers and admissions from the Emergency Department, ICU, Step-Down Unit, and other hospital services.
• Update and maintain the daily patient sign-out list to ensure all patients are accounted for.
• Receive admission requests via TigerText from various clinical teams and providers.
• Distribute admission requests to the appropriate providers for review according to established workflows.
• Track pending admissions on the daily sign-out list and within Epic until an inpatient bed is assigned.
• Ensure timely and accurate communication between clinical teams to support efficient patient placement and continuity of care.
• Maintain accurate documentation and patient tracking records throughout the admission process.

Qualifications

Education:

• Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic or Medic Certification OR relative experience as outlined below.
• Certified BLS Provider credentialed from the American Heart Association (AHA) obtained within 3 Months (90 days) of hire date or job transfer date.
• All required credentials to be maintained throughout employment.

Experience:

• In lieu of education requirement, at least one year of experience in direct patient care (acute or ambulatory space) may be considered.
• No prior experience in an Admission Pager or patient flow coordination role is required.
• Experience working in a hospital or clinical setting is strongly preferred.

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